Policies and Resort Information

Welcome to SageCliffe Resort & Spa. We look forward to providing a memorable and relaxing stay. Please review the following policies and resort information prior to arrival.

Check-In & Check-Out

Check-in begins at 4:00 PM.
Check-out is 11:00 AM.

EARLY ARRIVAL / LATE DEPARTURE

Early check-in and late check-out may be available based on occupancy and advance request. When available, an additional $50 fee may apply.

Availability may be limited during peak demand periods, including concert weekends and holidays.

Reservations, Deposits & Payment

DEPOSIT & CANCELLATION POLICY

A deposit is required at the time of booking to confirm your reservation.

Standard reservations canceled seven (7) days or more prior to arrival are eligible for a full refund of deposit.

Cancellations made within seven days of arrival may result in forfeiture of deposit.

Due to demand, select peak weekends May through September, concert dates, holidays, and designated special event periods may require full prepayment at the time of booking and may be non-refundable.

Specific terms applicable to your stay will be disclosed at booking confirmation.

Reservation changes are subject to availability and may be restricted for prepaid or non-refundable reservations.

INCIDENTAL AUTHORIZATION

A valid credit card is required at check-in. A $200 per night authorization hold will be placed to cover incidental charges, including dining, spa services, and purchases charged to your room.

Unused authorized funds are released following departure; release timing varies by financial institution.

Debit cards are accepted; however, authorization holds may temporarily reduce available balances and release timing is determined by the issuing bank.All weekends from June to September are pre-paid and non-refundable. Your whole reservation deposit is due upon reservation.

All concert events are pre-paid and non-refundable. Your whole reservation deposit is due upon reservation.

RESORT EXPERIENCE FEE

A $50 nightly Resort Experience Fee applies to guestroom reservations and includes:

• Access to the seasonal outdoor pool and sun deck
• Pickleball courts and recreational facilities
• Fitness center access
• Outdoor fire pits and gathering spaces
• Complimentary Wi-Fi throughout the resort
• Morning coffee and tea service in the lobby
• Fresh baked cookies by Chef Eva served daily
• Self-parking
• Scenic walking trails and viewpoints
• Access to seasonal resort programming and activities

Amenities and programming may vary seasonally.

TAXES

Applicable state and local taxes apply to accommodations, resort fees, dining, spa services, and retail purchases.

PARKING

Complimentary self-parking is available for registered resort guests.

TRANSPORTATION

Guests typically arrange rental cars or private transportation to and from the resort. Our team is happy to provide transportation recommendations in advance of your stay.

MINIMUM AGE REQUIREMENT

Guests must be 21 years of age or older to reserve accommodations unless accompanied by a parent or legal guardian.

Property Policies

PET POLICY

Pet-friendly accommodations are available in designated room types, including:

• Cavern Rooms
• Select Condos
• Select Lake Homes

Pets are not permitted in Cliffehouses or TiPi Village.

A $50 nightly pet fee per pet applies.

Pets must be disclosed at booking. Unauthorized pets may result in a $250 fee.

SMOKING POLICY

SageCliffe Resort & Spa is a non-smoking property.

Smoking and vaping are permitted only in designated outdoor areas. Violations may result in a $200 cleaning and recovery fee.

DAMAGE & ADDITIONAL CLEANING

Guests are responsible for damages or extraordinary cleaning requirements during their stay.

Additional departure cleaning fees apply to vacation rental accommodations as follows:

• Condos: $125
• Two-Bedroom Lake Homes: $175
• Four-Bedroom Lake Homes: $325

Additional charges may apply for damages beyond standard cleaning.

DRONE POLICY

For guest privacy and safety, drone use is prohibited without prior written approval.

Resort & Guest Experience Policies

OCCUPANCY

Maximum occupancy limits apply by accommodation type and must be observed.

VISITORS & AMENITY ACCESS

Resort amenities, including the pool and recreational facilities, are reserved for registered resort guests, club members, homeowners participating in the SageCliffe Property Management program, and guests with confirmed spa reservations.

Use by non-registered visitors is limited in order to preserve the guest experience.

POOL & RECREATIONAL AMENITIES

Pool and recreational amenities are seasonal and subject to posted operating hours and weather conditions.

CONCERT & SPECIAL EVENT WEEKENDS

During major concert and special event weekends, SageCliffe may operate as a private access resort experience for the comfort, privacy, and security of our guests and members.

During these periods, access to the resort grounds and amenities may be reserved exclusively for:

• Registered resort guests
• SageCliffe homeowners participating in the Property Management program
• Club members
• Guests with confirmed spa reservations

Enhanced arrival and access protocols may be in place during these periods, and entry to the resort may be limited to authorized guests and members only.

These measures are intended to preserve the quality of the guest experience, ensure a more private resort environment, and allow our team to deliver elevated service during high-demand weekends.

QUIET HOURS

To ensure a peaceful and restorative environment for all guests, quiet hours are observed daily.

LOST & FOUND

Lost items may be reported by contacting the resort directly. Found items are retained for a limited period and may be returned at guest expense.

Spa, Dining & Activity Reservations

Advance reservations for spa services, dining, and select experiences are strongly encouraged, particularly during peak seasons and concert weekends.

Questions

For assistance regarding policies or your reservation, please contact our team at reservations@sageclifferesort.com.