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Not all policies may be written here.
SEVEN (7) DAY CANCELLATION
All days from February to May and October to December have a seven (7) day cancellation. If you choose to cancel your reservation and cancel before seven (7) days prior to arrival, you are eligible for a full refund of your deposit.
This policy can be overwritten by additional applicable policies. For example, if a concert is scheduled some time in May, there is a two (2) night minimum, and the deposit is pre-paid and non-refundable.
PRE-PAID AND NON-REFUNDABLE
All weekends from June to September are pre-paid and non-refundable. Your whole reservation deposit is due upon reservation.
All concert events are pre-paid and non-refundable. Your whole reservation deposit is due upon reservation.
All concert events have at least a two (2) night minimum. If a concert is less than one (1) night, there is still a two(2) night minimum. If a concert is more than two (2) nights, there is a three (3) day minimum.
We are very happy to welcome your fuzzy friends to our resort! Before checking in, please announce your furry friend, and you’ll be asked to sign our pet policy form. Below are all the policies related to pets:
- There is a $30 pet fee per pet per stay.
- No pets are allowed on the beds.
- Please clean up after your pets. Waste bags are provided at the front desk.
- All pets must be leashed when in public and common areas.
- Pets must be leashed or crated away when expecting room service, stay over service, maintenance, etc. Do not expect our agents to work around your pet even if your pet is well-behaved.
- All damages or additional required cleaning done by pets may have up to $200 in fees.
All smoking is prohibited inside all rooms and public or common areas. Smoking is allowed outside of these specified areas. All laws apply to smoking near buildings. If there is evidence of smoking inside the rooms, there may be an additional fee up to $200.
All guest rooms that require additional staff and cleaning may be subject to a cleaning fee or surcharge of up to $200.
DAMAGES AND INCIDENTALS
All guests and guest visitors are responsible to pay any damage and incidental fees upon check out. Damages to hotel property include but are not limited to vehicles, buildings, equipment, bed sheets, tableware, glassware, etc.
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